Returns & Replacements
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 7 days under the following guidelines.
Returned merchandise must be in unused condition and in its original packaging. Sometimes we can make a mistake on fulfilling or you can just make a mistake ordering...either way, we are here to make things right- just give us a call or simply send us an email. Returns/exchanges will not be accepted on opened products.
Please email us at: firstname.lastname@example.org for refunds and returns authorization or click here to complete an online return form. Returns must have a return authorization number to be processed. Unfortunately however, we cannot refund freight charges. The customer is responsible for insured shipping back to XAYMACA COFFEE TRADERS, LLC™. Returns sent COD will not be accepted.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.